What is most critical to this conversation is that artists, audience, and everyone else involved continue to welcome the opportunities of the digital age. There is no place for tentative or fearful behavior; there is plenty of space to find new ways to connect with one another. No matter the variables, that relationship cannot and will never change.
That record store owner is a setback. Despite his choice and many other similar impediments, it's critically important we keep up the good fight, even as more and more people stray from the mission statement.
That way, we all get something out of it.